The Physics Bank
Refund and Cancellation Policy
Effective 21 September 2026 | Version 1.3
This policy explains how cancellation and refund requests are handled for fixed-term Physics Bank purchases. Nothing in it limits your statutory rights.
Paid access
Individual paid plans are one-off purchases for the fixed term displayed before checkout. Access begins after payment is confirmed, expires automatically at the end of the term and does not renew automatically.
Immediate supply and cancellation
Access is designed to begin immediately. Checkout therefore asks you to request immediate access and acknowledge the stated effect on a 14-day cancellation right. This does not remove any right that cannot lawfully be excluded.
When a refund or other remedy may be due
- A payment was duplicated or access was not supplied.
- The content or service was materially misdescribed.
- A material fault prevents reasonable use and is not corrected within a reasonable time or without significant inconvenience.
- We end paid access for a reason not caused by your breach.
- A refund, price reduction or other remedy is required by law.
How to request help
Email hello@thephysicsbank.com with your account email, payment reference, purchase date and a short explanation. Do not send full card details.
Approved refunds are normally returned to the original payment method. Processing times, exchange rates or issuer charges are outside our control.